Policies

Return Policy

Because our color concentrates, compounds, and custom-formulated products are manufactured to customer specifications, they are non-returnable and non-refundable unless otherwise agreed to in writing.

Delivery & Shipping Policy

Delivery and shipping terms are governed by the customer’s purchase order and will be confirmed upon order acceptance.

Terms & Conditions

Payment for online orders is required prior to production and shipment unless other payment terms have been approved.

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Privacy & Data Protection

 

Privacy Policy for Peacock Colors & Vortex Liquid Color

Peacock Colors and Vortex Liquid Color are committed to protecting your privacy and safeguarding your personal information. This policy explains what information we collect, how we use it, and how we protect it.

Information We Collect

When you interact with our website, request information, submit a form, or place an order, we may collect:

• Name
• Company name
• Email address
• Mailing address
• Phone number
• Any other information you voluntarily provide

When We Collect Information

We collect information when you:

• Place an order
• Submit a contact form
• Request a quote, consultation, or sample
• Subscribe to communications
• Enter information through our website

How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Respond to inquiries and customer service requests
• Improve our website and user experience
• Analyze website usage and visitor activity
• Measure the effectiveness of marketing efforts
• Provide updates regarding products, services, and orders

How We Protect Your Information

We implement reasonable security measures to protect your personal information.

Our website:

• Is regularly monitored for security vulnerabilities
• Uses malware scanning and security tools
• Employs Secure Socket Layer (SSL) technology where applicable
• Restricts access to authorized personnel only

Payment transactions are processed through secure third-party providers. We do not store credit card information on our servers.

Cookie Policy

Our website uses cookies to improve functionality and enhance your browsing experience.

Cookies are small files stored on your device that help websites recognize your browser and remember certain information. We use cookies to:

• Improve website performance
• Analyze site traffic and visitor behavior
• Enhance user experience
• Measure marketing performance

You can disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

Third-Party Disclosure

We do not sell, trade, or rent your personal information to outside parties.

We may share information with trusted third-party service providers who help us operate our website, process transactions, or provide services to customers, provided they agree to keep the information confidential.

We may also disclose information when required by law or when necessary to protect our rights, property, or safety.

Third-Party Links

Our website may contain links to third-party websites. These websites operate independently and maintain their own privacy policies. We are not responsible for the content or privacy practices of external websites.

Data Breach Notification

Should a data breach occur involving personal information, we will investigate the incident and provide notification as required by applicable law.

When appropriate, affected individuals will be notified via email within a reasonable timeframe.

Email Communications & CAN-SPAM Compliance

We may collect your email address in order to:

• Process and confirm orders
• Provide customer service communications
• Send information you have requested
• Share relevant product, service, and company updates

To comply with the CAN-SPAM Act, we agree to:

• Not use misleading subjects or sender information
• Include our business address in applicable communications
• Provide a clear method to opt out of marketing emails
• Honor unsubscribe requests promptly

Unsubscribing

If you wish to stop receiving marketing emails, you may:

• Click the unsubscribe link included in our emails, or
• Contact us directly through our website

We will promptly remove you from future marketing communications.

Contact Us

If you have any questions regarding this Privacy Policy or our data practices, please contact us through our Contact Us page.